+ RETAIL STORES, RESTAURANTS

Train teams that customers come back for.

Every guest interaction shapes your brand. PETE helps retail and hospitality teams onboard faster, deliver consistent service, and create customer experiences that keep people coming back.

Answers on every shift

Available on any device, anywhere

━ THE PETE FRAMEWORK

From onboarding to memorable customer experiences

Everything your teams need to deliver consistent service across every shift, every store, and every location.

01 / TRAIN

Get new hires ready faster

Give employees the knowledge they need to deliver great service from day one.

  • Turn SOPs, employee handbooks, product guides, and training materials into engaging courses
  • Standardize onboarding across every store and location
  • Validate readiness with knowledge checks and simulation practice
  • Track training completion and compliance
02 / PRACTICE

Prepare for every customer interaction

Build confidence before employees begin serving customers with realistic practice and feedback.

  • Roleplay customer service conversations
  • Practice upselling, recommendations, and complaint resolution
  • Reinforce service standards and workplace procedures
  • Build skills in a safe environment before stepping onto the floor
03 / PERFORM

Put institutional knowledge to work

Give employees instant answers to work-related questions so they can deliver consistent client service every day.

  • Give teams instant answers to policies, processes, and internal documentation
  • Capture knowledge from subject matter experts and make it accessible across the organization
  • Keep everyone aligned as products, services, and regulatory requirements evolve
  • Reduce interruptions for managers and senior team members

TRUSTED BY RETAIL AND HOSPITALITY COMPANIES AROUND THE WORLD

━ IN PRACTICE

How retail and hospitality teams use PETE

Great customer experiences start with well-prepared employees.

Help employees contribute faster

Give employees the knowledge they need before their first shift so they can get more value from shadowing and hands-on training.

Keep knowledge within reach

Instead of asking a manager where to find an answer, teams can ask PETE and get instant answers on products, policies, promotions, and procedures.

Deliver consistent customer experiences

Standardize customer service, product knowledge, and operational procedures across every store, restaurant, and location.

Keep every location aligned

Roll out updates to products, menus, promotions, and operating procedures so every team stays on the same page.

━ THE PLATFORM

One platform for training and performance

Everything your teams need to learn, practice, and deliver exceptional customer experiences.

━ FAQ

Frequently asked questions

Can't find what you're looking for? Talk to our team ->

How long does it take to get started?
+

Most organizations can begin creating training immediately using existing SOPs, employee handbooks, product guides, menu information, and operating procedures. Simply upload your content, and PETE helps transform it into engaging learning experiences.

Can PETE support shadowing and hands-on training?
+

Yes. PETE is designed to complement shadowing, not replace it. Employees can learn company procedures, product knowledge, and service standards, practice customer conversations through avatar simulations, and build confidence before working alongside experienced team members. This allows managers to spend more time coaching and less time covering the basics.

Can we create training for different roles?
+

Yes. You can create role-specific learning paths for cashiers, distributors, servers, bartenders, kitchen staff, shift leaders, managers, and more. Every employee receives training that's relevant to their responsibilities while maintaining consistent service standards.

Can PETE support remote and distributed teams?
+

Yes. Whether you operate one location or hundreds, PETE helps deliver consistent training while supporting location-specific procedures, promotions, and operational requirements when needed.

Can employees access PETE from their phones?
+

Yes. PETE is mobile-friendly, allowing employees to complete training, participate in simulations, and ask work-related questions from wherever they are, whether they're on the sales floor, in the back office, or between shifts.

Can PETE help employees practice customer conversations?
+

Yes. Employees can practice sales conversations, guest interactions, complaint resolution, and other real-world scenarios through avatar simulations that provide personalized one-on-one feedback.

+ RETAIL STORES, RESTAURANTS

Great customer experiences start with great training

See how PETE helps retail and hospitality teams onboard faster, deliver consistent service, and create customer experiences that keep customers coming back.

GET IN TOUCH

Let's get started

Tell us about your business, so we can connect with you right away.